![]() ![]() The flow builder has two views:Graph Network View (default)Classic Editing ViewDue to the benefit of visualization, we recommend using the Graph Network View for bigger Flows. From a marketing aspect, Flows can be used to approach website visitors that meet a pre-set criteria at scale.Functionalities / need to knowGenerally Flows:can be created for WebChat or Facebook Messengercan be triggered through button elements of WebChat UIcan be triggered by Rulescan be triggered in the Live Chat windowFeature descriptionsYour first FlowTo create your first Flow, click + New FlowsChoose the platform the Flow shall be for(currently WebChat and Facebook Messenger/Facebook Inbox are supported)Name your Flow and click Save & EditWithin the flow builder For the purpose of automation, Flows can automate standard questions and requests, or be used by agents to easier handle repetitive tasks. Navigation path: Automation > FlowsSummaryPurposeWith Flows you can pre-model conversations, that can be used in different ways. Flows are Chatbots. ![]()
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